Privacy Policy

VidScribe AI (“VidScribe,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit VidScribe.ai, create an account, use our artificial intelligence-powered tools, upload or submit videos or other content, purchase a subscription, communicate with us, or otherwise use our websites, applications, products, and services (collectively, the “Services”).
By using VidScribe, you acknowledge the practices described in this Privacy Policy.

The information we collect depends on how you interact with VidScribe.

A. Account Information
When you create or manage an account, we may collect information such as:
Passwords may be managed by authentication providers and are not necessarily stored by VidScribe in readable form.

• Name
• Email address
• Username or account identifier
• Password or authentication information
• Subscription level
• Account preferences
• Organization or business information, if provided
• Communications with our support team

B. Content You Submit
VidScribe helps users turn video and other media into structured information. To provide these services, we may process content you choose to submit, including:
We refer to this collectively as “User Content.”
User Content may contain personal information about you or other individuals. You are responsible for ensuring that you have the appropriate rights, permissions, or lawful basis to submit such content to VidScribe.

• Uploaded video files
• Audio files
• Video URLs or links
• Audio extracted from videos
• Transcripts
• Captions
• Documents or text
• Titles and descriptions
• Notes
• Prompts and instructions
• Generated summaries
• Chapters and timestamps
• Questions and answers
• Structured knowledge generated from submitted content
• Other information contained within uploaded or submitted materials

C. Payment and Subscription Information
If you purchase a paid subscription or other service, payment information may be processed by third-party payment processors.
VidScribe may receive information such as:
We generally do not directly store complete credit or debit card numbers when payments are handled by a third-party payment processor.

• Subscription plan
• Payment status
• Transaction identifiers
• Billing country
• Last four digits or limited payment-method details
• Purchase and renewal history

D. Usage and Technical Information
When you use VidScribe, certain information may be collected automatically, including:
We may use this information to operate, secure, analyze, and improve the Services.

• IP address
• Browser type
• Device type
• Operating system
• Device identifiers
• Pages viewed
• Features used
• Login activity
• Referring URLs
• Session information
• Approximate geographic location derived from IP address
• Date and time of access
• Error and diagnostic information
• Performance logs
• Usage statistics

E. Cookies and Similar Technologies
VidScribe may use cookies, pixels, local storage, software development kits, and similar technologies for purposes such as:
Where required, we will provide appropriate cookie notices or consent controls.

• Keeping users signed in
• Maintaining sessions
• Remembering preferences
• Measuring website performance
• Detecting fraud and abuse
• Understanding how users interact with VidScribe
• Improving our Services
• Supporting marketing activities where permitted by law

We may use the information we collect to:

• Create and maintain user accounts
• Authenticate users
• Provide VidScribe’s AI-powered features
• Process videos, audio, transcripts, and other User Content
• Generate summaries, notes, chapters, transcripts, insights, structured information, and other requested outputs
• Process subscription payments
• Manage subscriptions
• Provide customer service
• Respond to questions and requests
• Improve our products and user experience
• Develop new features
• Monitor system performance
• Troubleshoot errors
• Protect accounts and systems
• Detect fraud, abuse, unauthorized access, and security threats
• Enforce our Terms of Service
• Comply with legal obligations
• Send important account or service communications
• Send marketing communications where permitted by law
• Analyze aggregate and statistical usage trends

We may also use information for other purposes that we disclose when the information is collected or with your consent where required.

VidScribe uses artificial intelligence and automated technologies to provide certain features.
Depending on the feature being used, User Content may be processed to perform tasks such as:

• Speech recognition
• Transcription
• Summarization
• Content organization
• Chapter creation
• Topic extraction
• Question-and-answer generation
• Knowledge extraction
• Metadata generation
• Search or retrieval
• Content analysis
• Other AI-assisted functions requested by the user

To provide these capabilities, VidScribe may use third-party cloud infrastructure, artificial intelligence, machine-learning, transcription, storage, or processing providers.
These service providers may process information solely as necessary to provide contracted services to VidScribe, subject to applicable agreements, technical configurations, and legal requirements.
AI-generated results may contain errors or inaccuracies and should be reviewed before being relied upon for important decisions.

VidScribe does not claim ownership of your User Content merely because you submit it to the Services.
We may analyze service usage, feedback, technical information, and appropriately aggregated or de-identified information to improve VidScribe.
The manner in which third-party artificial intelligence providers handle information submitted through their systems depends on our agreements and technical configurations with those providers.
We will handle User Content in accordance with this Privacy Policy, our Terms of Service, and applicable law.

We may disclose information to third parties in the following circumstances:

• Service Providers: Trusted service providers that help us operate VidScribe (cloud hosting, data storage, artificial intelligence services, transcription services, authentication, payment processing, email delivery, customer support, security and fraud prevention, analytics, error monitoring, and infrastructure performance). These providers may access information only as necessary to perform services on our behalf and subject to applicable contractual and legal requirements.
• Legal Requirements: When we reasonably believe disclosure is necessary to comply with applicable laws or regulations, respond to lawful subpoenas, court orders, or government requests, protect the rights or property of VidScribe, enforce our agreements, investigate fraud or security incidents, or protect the safety of users or others.
• Business Transactions: If VidScribe or substantially all of its assets are involved in a merger, acquisition, financing transaction, restructuring, bankruptcy, or sale of assets, information may be transferred as part of that transaction. Any successor organization will be required to handle personal information in accordance with applicable law.
• With Your Direction or Consent: When you instruct us to do so, enable an integration, intentionally share information, or otherwise provide consent.

VidScribe does not sell personal information in the ordinary meaning of selling personal information for money.
Certain analytics, advertising, or cookie technologies can potentially constitute a “sale” or “sharing” of personal information under some U.S. state privacy laws even when money is not exchanged.
Where applicable law treats our use of a technology as a sale or sharing of personal information, we will provide the legally required disclosures and mechanisms for exercising applicable opt-out rights.
Users may also manage available cookie preferences through any cookie controls provided on VidScribe.ai.

We retain personal information for as long as reasonably necessary for purposes including providing the Services, maintaining your account, processing transactions, fulfilling the purposes described in this Privacy Policy, maintaining security, resolving disputes, preventing fraud and abuse, enforcing agreements, and meeting legal, tax, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected. Uploaded content, generated content, logs, backups, or related information may remain in backup or disaster-recovery systems for a limited period after deletion from active systems. When information is no longer reasonably required, we may delete, anonymize, or aggregate it.

We use administrative, organizational, and technical safeguards designed to protect information against unauthorized access, destruction, alteration, disclosure, or misuse.
These safeguards may include measures such as encryption where appropriate, secure communications, authentication controls, access restrictions, monitoring and logging, infrastructure security controls, security testing, and restricted administrative access.

The Federal Trade Commission recommends that businesses collect only information they need, protect retained information, and appropriately manage service-provider security risks. No internet-based service, however, can guarantee absolute security. You are also responsible for maintaining the confidentiality of your account credentials and notifying us if you believe your account has been compromised.

You retain your rights in content you upload to VidScribe, subject to the license necessary for us to operate and provide the Services as described in our Terms of Service.
You should not upload content that you do not have permission to use, violates another person’s privacy, violates intellectual property rights, violates applicable law, or contains unlawfully obtained confidential information.
If you upload information relating to another person, you represent that you have any permissions or lawful authority required to process that information through VidScribe.

VidScribe may allow users to provide links to or integrate with third-party websites, video platforms, cloud services, or other applications.
Third-party services operate under their own privacy policies and terms.
VidScribe is not responsible for the privacy, security, or data-handling practices of independent third parties.
We encourage you to review their privacy policies before providing personal information.

Depending on where you live, privacy laws may provide rights regarding your personal information. These rights may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Obtain a portable copy of certain information
• Object to or restrict certain processing
• Opt out of certain sales, sharing, or targeted advertising
• Withdraw consent where processing is based on consent
• Appeal certain privacy-request decisions

These rights are not absolute and may be subject to legal exceptions. To submit a privacy request, please contact VidScribe using the contact information available on VidScribe.ai. We may need to verify your identity before completing certain requests.

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), where the law applies to VidScribe.

Applicable rights can include Right to Know, Access, Delete, Correct, Opt Out of Sales/Sharing, Limit Use of Sensitive Personal Information, and Non-Discrimination.

Categories of Personal Information Collected (preceding 12 months):

• Identifiers
• Internet or network activity
• Commercial information
• Account information
• Approximate geolocation
• User-submitted content
• Audio/audiovisual information
• Professional or employment information
• Inferences

Categories of Sources: You directly, your devices or browsers, interactions with the Services, connected third-party services, service providers.

Business Purposes: Operating the Services, authentication, customer support, payment processing, analytics, security, fraud prevention, debugging, service improvement, legal compliance.

Categories of Recipients: Cloud infrastructure providers, AI processing providers, transcription providers, payment processors, authentication providers, analytics providers, security and customer-support providers.

Some browsers provide “Do Not Track” settings. Because there is currently no universally accepted standard governing all Do Not Track signals, our Services may not respond to every traditional Do Not Track request.
Where required by applicable law, we may recognize legally valid browser-based opt-out preference signals, such as Global Privacy Control (GPC), for the browser or device sending the signal.

Please note: VidScribe is currently NOT available to users, organizations, or IP addresses located in the European Union (EU) or European Economic Area (EEA).

If you are accessing or using the Services from outside the EU/EEA or UK, VidScribe processes personal data using lawful bases including performance of a contract, legitimate interests (operating, securing, and improving VidScribe), compliance with legal obligations, and consent. Non-EU international users may also have rights to access, correct, delete, restrict, object, request data portability, withdraw consent, and submit a complaint to a data-protection authority.

VidScribe is not intended for children under 13 years of age, and we do not knowingly collect personal information directly from children under 13 without legally required authorization.
If you believe a child under 13 has provided personal information to VidScribe, please contact us so we can review the situation and take appropriate action.
Users who submit videos containing children are responsible for ensuring that they have all permissions, consents, and lawful authority necessary to process that content.

We may send transactional communications relating to account activity, password resets, security notices, subscription info, billing, service changes, and customer-support requests.
Where permitted, we may also send promotional communications. You may unsubscribe from promotional emails using the unsubscribe link while continuing to receive important transactional or account-related messages.

Users may request deletion of their VidScribe account and associated personal information, subject to applicable legal exceptions and legitimate retention requirements (legal obligations, accounting, fraud prevention, security, dispute resolution, backup/disaster-recovery processes).

We may update this Privacy Policy periodically to reflect changes to VidScribe, new features or technologies, business practices, or legal/security requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Material changes may receive additional notice as required by law. Continued use after an update constitutes acknowledgment of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or VidScribe’s privacy practices, please contact us through the contact information provided on:
VidScribe AI
Website: VidScribe.ai
For privacy-related requests, please clearly identify your request so that it can be directed appropriately.