VidScribe processes video and audio recordings through multimodal (AI technology that simultaneously understands and processes text, audio, video, and visual media) AI models (including advanced speech recognition and reasoning neural networks). It first performs acoustic speech recognition to produce verbatim timestamped transcripts, followed by structured multi-stage reasoning to generate executive summaries, structured topic breakdowns, key action items with assignees, verbatim quotes, and domain glossaries.
You can contact VidScribe AI support directly via email at support@vidscribe.ai or support@vidscribe.com. Our dedicated customer support team responds to technical issues, billing questions, and workspace setup inquiries within 24 business hours.
VidScribe saves massive amounts of time by summarizing long-form videos and audio. It is perfectly tailored for students, academic researchers, content creators, podcasters, business professionals, coaches, and anyone looking to process long-form media into structured knowledge quickly.
You can transcribe YouTube video links, direct video URLs (MP4/WebM/M3U8), or upload local files including MP4, MOV, WebM, MKV, AVI, MP3, WAV, AAC, M4A, OGG, and FLAC. In addition, our client-side audio compressor automatically downsamples high-bitrate audio in real-time, allowing files up to 2–3 hours to process smoothly.
When processing a new recording, you can select your preferred Summary Template under "Summary Template & Options" in the input panel. For any existing transcript in your workspace, click "Re-Synthesize Summary" (or use the Summary Template selector). You can choose from specialized Summary Templates—including Comprehensive Notes, Meeting Minutes, Executive 1-Pager, Academic Lecture, Podcast Show Notes, Study Guide & Active Recall, Sales Discovery, Research Report, and Interview Q&A—and translate or re-synthesize notes into over 15 languages, including English, Spanish, French, German, Japanese, Chinese, Arabic, Portuguese, and Hindi.
No. VidScribe is currently not available to users, organizations, or IP addresses located in the European Union (EU) or European Economic Area (EEA). Due to regional regulatory compliance, data sovereignty policies, and operational restrictions, the app, its transcription services, and subscription checkouts cannot be accessed or used within EU member states.
If a video transcription attempt fails due to a network drop or temporary server error, you can click "Retry Processing" directly from the error modal or status banner. VidScribe re-runs the job automatically without requiring you to re-upload your file or re-paste your URL. Additionally, failed transcriptions never consume your account credits.
When processing large video files or submitting multiple transcripts in high-volume queues, real-time queue position indicators show your exact status and estimated remaining time. If you launch a job by mistake, you can click "Cancel Processing" in the progress bar to immediately stop the job before credits or GPU usage are consumed.
Yes, you can cancel your subscription at any time from your profile settings. If you cancel a monthly plan during the month, access continues to the end of your current billing period. There is no refund. If you cancel an annual plan, access continues through the subscription anniversary (for example, if you signed up for an annual plan on January 15th and then canceled on January 30th, your subscription remains active through February 15th). A prorated refund for unused full months is usually issued within 5 business days. A full refund is issued when there are erroneous charges, usually within five business days upon verification.
Your account usage is based on video transcriptions across your chosen plan tier: Free Plan includes 5 video transcriptions per month, Pro Plan includes 100 video transcriptions per month, Team Plan includes 250 video transcriptions per month, and Power Plan includes 600 video transcriptions per month. Each completed video or audio transcription consumes one credit. Failed or cancelled jobs never consume credits. You can track your remaining transcriptions, credit usage, plan limitations, and monthly reset dates directly within Subscription & Usage in Account Settings or the top navigation bar. When approaching your limit, automated alerts help you manage your transcriptions without interruption.
VidScribe calculates usage based on video transcriptions: Free Plan includes 5 video transcriptions per month, Pro Plan includes 100 video transcriptions per month, Team Plan includes 250 video transcriptions per month, and Power Plan includes 600 video transcriptions per month. One credit is consumed per completed video or audio transcription. Failed or cancelled jobs never consume credits. You can track your remaining transcriptions in real-time in the top header or under Subscription & Usage in Account Settings.
You can organize your video transcripts into primary categories (e.g., Work & Meetings, Lectures, Podcasts, General) and assign custom sub-categories (e.g., Pillars & Mindset, Sprint Planning). The search bar lets you filter instantly by video title, tags, or content keywords.
To download or export multiple transcripts as a consolidated document, first enable Bulk Selection in your workspace library. Select the recordings you want to combine, then open the Export menu and choose your preferred format (PDF or Word). This compiles your selected recordings into a single consolidated master document complete with an automatic Table of Contents, executive summaries, takeaways, and full transcripts.
Click the "Share" button at the top of any transcript to generate a secure public link or copy an embed code. Anyone with the link can view the video, synchronized transcript, and synthesized notes with read-only permissions.
For organizations with strict privacy policies or confidential calls, VidScribe provides 100% Bot-Free Recording. It captures crystal-clear audio directly from your active browser tab, system audio, or microphone locally. No automated bot ever joins the participant roster or triggers security warnings, ensuring full compliance with corporate confidentiality standards.
Yes. With VidScribe, simply open your meeting in Chrome or Edge and start the Tab/System Audio Capture. VidScribe records and streams the audio locally in your browser session, generating real-time speaker notes and synchronized transcripts without requiring desktop plugins or calendar bot permissions.
Under Custom Vocabulary in your workspace, you can register proprietary terminology, technical acronyms, brand names, and phonetically challenging terms alongside aliases. VidScribe primes the multimodal AI reasoning engine with your dictionary to ensure flawless spelling across technical presentations and niche industry terms.
Every spoken word and sentence in VidScribe is mapped to an exact millisecond timestamp. Clicking any sentence, paragraph, or key takeaway in the transcript instantly seeks the video player to that exact moment. You can also skip long silences automatically and adjust playback speed seamlessly.
Each plan comes with a specific monthly credit limit for video transcriptions: Free Plan includes 5 video transcriptions per month, Pro Plan includes 100 video transcriptions per month, Team Plan includes 250 video transcriptions per month, and Power Plan includes 600 video transcriptions per month. Real-time progress bars in the sidebar and input area track your usage. If you deplete your credits, you can seamlessly upgrade your plan or purchase top-up credits directly within Subscription & Usage in Account Settings.
VidScribe displays real-time progress bars tracking transcription runtime minutes and credit usage (Free Plan: 5 video transcriptions/month, Pro Plan: 100 video transcriptions/month, Team Plan: 250 video transcriptions/month, Power Plan: 600 video transcriptions/month). When you approach your monthly limit, non-intrusive warning banners notify you with contextual upgrade options. You can click "Usage Breakdown" anytime to inspect a complete chronological log of video runtimes and credit consumption.
Yes. We enforce a strict Zero-AI-Training policy: your media files, uploaded audio, and generated transcripts are never used to train public AI foundation models. All payloads are encrypted in transit via TLS 1.3 and processed in isolated container environments.
VidScribe provides full data portability, allowing you to export all account transcripts and data in bulk. Security settings include Two-Factor Authentication (2FA), active login session tracking with 1-click remote device logout, AI training opt-out preferences, and self-service account deletion.